FAQs
On this page, we’ve listed answers to some of the questions we get asked most, from each stage of the process.
Enquiry Stage
How long will it take to get a response?
Based on our SLAs, we’ll endeavour to respond within 24 hours.
What information do I need to give in order to get an accurate quote?
We will ask for your desired format, volume, numbering, security level, and purpose (protecting revenue, reputation etc.) If you are uncertain on any of this, we will guide you through the process.
Design Stage
Do you provide a design service?
Yes we offer an in-house design service but we will also accept your designs if you have them.
How long does artwork approval take?
This is usually done on the same day. Our designers typically receive the artwork within an hour or two of it being sent. They will then check it for suitability to print, make edits where necessary and report back.
What if I need to make a last minute change?
A call to your account manager will identify how far into our production process the order has gone. If the order has not yet gone to press, then a last-minute amendment can be accommodated. The first proof is free but subsequent corrections are charged for.
What formats do you accept for artwork?
Please refer to this document for all of our artwork guidelines.
Pricing Stage
When will I get a price?
Once we have received all necessary information, we will endeavour to turnaround a quote within 24 hours. However, there are variables such as quantity, product type, material requirement that may result in a slightly longer wait. For example, a quote for 1,000 standard A4 cheques will be quoted quickly, but a quote for 1 million certificates on non-standard paper may take up to 72 hours while we liaise with our suppliers.
What is the unit of supply?
This will depend on product type. A4 printed items are typically boxed in 500s / 1000s and thermal tickets are typically boxed in 6000s. Pre-printed lanyards and plastic wallets are generally sold in packs of 25.
Is there a minimum order quantity?
This depends on the product you are looking for. For bespoke lanyards, 50 is the minimum. Pre-printed lanyards and standard plastic wallets 25 is the minimum. For printed products there is generally no minimum; however, the nature of printing means the lower the quantity the higher the unit cost as the price has to offset the setup costs. For example the difference in total price between 50 and 500 A4 cheques will be very small. Feel free to ask for advice from your sales contact so they can suggest a suitable range of quantities for quoting.
Printing Stage
When does printing start?
Payment terms will be agreed upon, but generally a purchase order will secure the commitment and trigger the beginning of the work.
How long will my order take to print and deliver?
Depending on volume, material, and the complexity of security features will have a bearing on the number of steps in the process. We will discuss with you your requirements and give you a timeline before going to print.